All items are shipped via U.S. Postal Service and take approximately 5-7 business days once items are shipped, tracking numbers will be sent to the email address provided with the purchase.
Orders are processed within 3-5 business days before shipping.
All Packages have to be signed for by (USPS) before receiving you Snooty Hair Extensions.
Snooty Hair isn’t responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. SNOOTY HAIR does not hold responsibility for package that states it has been delivered.
If items have not been received, they can be located by using the tracking number or contacting your local post office.
If you order bundles, please be sure to pick “BUNDLE SHIPPING” for your order. If you chose the wrong shipping method we will send an email requesting the correct amount for order. If you refuse to pay the correct amount we have the right to refuse your business and will offer a FULL REFUND. Then you will be placed on a Block List.
If an order is placed on a national holiday or after 3 p.m. EST on Friday, Saturday, or Sunday, it will be shipped the following business day.
RETURN & EXCHANGE POLICY
We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. We thoroughly inspect all hair before shipment in order to ensure consistency and quality. Due to health regulations, hygiene concerns and the nature of the product we currently are not accepting returns. Only regular priced items may be exchanged unfortunately sale items cannot be exchanged or refunded. Additional non-returnable items are gift cards. There are a few exceptions to this policy please read below to see if you meet the criteria.
Before using your new hair extensions, please inspect the product thoroughly to ensure you have received the correct length, color and texture desired. We encourage you to thoroughly inspect and examine the hair without cutting the zip ties or opening the bundles. The only exception to this is receiving the incorrect order. **Please note the photos of our hair are in their raw state and not altered, or they are stock photos. Therefore once the hair is washed it will differ from the photos online and you will have the desired texture you purchase. If you have any questions about textures, please feel free to contact us prior to purchase for assistance.
Please note that all items that are shipped are done under video surveillance due to fraud attempts. This is for protection of the company and the client to ensure you are receiving the correct products.
No returns or exchanges. All sales final!
UNDER THE FDA ACT LAW: NO HAIR OR COSMETICS CAN BE RETURNED NOR RE-SOLD ONCE IN A CUSTOMERS POSSESSION!
ALL SALES ARE FINAL! NO EXCEPTIONS
Please understand, all textures have been tested and weekly quality checks does take place. We are not responsible for any damaged hair once the hair is in your possession.
Also, by submitting and completing your purchase, you are authorizing that specific order/transaction. When submitting your purchase, you are confirming that you are aware of that specific transaction and you are giving consent for that transaction to be completed. If you are allowing someone other than yourself to use your credit/debit card to make a transaction, you will be sent an email providing information about that transaction.
PLEASE NOTE: ALL POSTAGE COSTS FOR RETURNS MUST BE COVERED BY THE CUSTOMER UNLESS IT IS OUR FAULT
For further information feel free to email us at SnootyHair.com